FAQs

About reviti

Who is reviti?

reviti is a team of people who passionately believe there’s a better way to provide insurance and that customers who improve their lifestyle deserve to be offered lower insurance premiums. An insurance industry start‐up that’s interested in more than just the payout.

Who owns reviti?

reviti is owned by Philip Morris International (PMI). PMI is committed to work towards a smoke-free future which is fully aligned with reviti’s goals of enabling people to make better lifestyle choices. PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke.

 

How is reviti different?

We believe in helping people to live a better life and offer insurance that supports them to do so. We’ll help you maintain good habits and kick the bad with expert support. And when you make the change, we’ll seek to reward you for it through discounts that lower your premium or offer other rewards.

Who is the insurer of my policy?

Scottish Friendly is the insurer for reviti Term Life Insurance.

Who is Scottish Friendly?

Scottish Friendly is an insurance provider with over 150 years’ experience in providing financial products and services. They’re passionate about making insurance available to everyone – just like us.

I have more questions, who do I contact?

Visit our Contact Us page where you can complete our contact form or, if you’re an existing customer, you can call Scottish Friendly on 0333 323 5433. Lines are open 8.30am to 5.30pm, Monday to Friday.

 

Getting Life Insurance

Do I need life insurance?

For some people, life insurance isn’t a requirement. But if you have a family or elderly parents who rely on you for financial support, it’s a great way to secure their financial future should something happen to you.

How can I get a quote for life insurance?

Answer a few basic questions and we’ll give you an idea of your monthly premium in less than a minute. Get a quick quote now.

Your no-obligation quick quote is just an estimate, so we’ll need a little more information about you, such as your medical history, to complete your application.

How do I know how much life insurance cover I need?

You’ll need to consider a few things, like any specific lump sum you’d like to leave, how old your children are, how long before you retire, your mortgage or rent commitments and other debts such as personal loans and credit cards. Don’t worry we have a cover calculator tool in the quick quote to help you figure it out.

Cover

How much cover can I apply for?

The main factor we consider is your age, the table below shows our cover limits based on age which we believe should be sufficient for most customers:

Age when policy starts / Total [maximum] sum assured

18-40                             /   £750,000

41-50                             /   £500,000

51-60                             /   £300,000

61-65                             /   £150,000

66-70                             /   £100,000

71-75                             /   £50,000

76-80                             /   £25,000

 

What does reviti life insurance cover?

It provides you with a lump sum if you die or are diagnosed with a terminal illness during the time that you are covered.

What type of cover do you offer?

You can choose between decreasing cover or level cover. Decreasing cover reduces over the term and is often used to protect against a repayment mortgage so as you pay off more of your mortgage (and therefore owe less to your bank or building society) the amount of life insurance reduces. Level cover will pay a set lump sum that will not change during the term of the policy.

What length of term is right for me?

This will depend on your own circumstances and needs. reviti Term Life Insurance does not cover people older than 85, so age plays a big part in choosing length of term. You don’t have to apply for cover for a set time frame, but most people choose 25‐40 years, depending on their age. Others choose a length of term to match their mortgage, or when they might retire.

Can I change my policy later?

You can change details, like your address or your name after a marriage at any time by contacting Scottish Friendly on 0333 323 5433. Lines are open 8.30am to 5.30pm, Monday to Friday. Your term or cover amount can’t be amended after you’ve completed your application but if you have any questions, please contact Scottish Friendly who will be able to talk to you about your options.

I’m a smoker. Will my policy be cheaper if I stop smoking?

A discount may be applied to lower your premium when you make a positive smoker status change –  if you quit tobacco and nicotine altogether we could discount your premium by as much as 50% after 12 months of quitting – just get in touch with us after you’ve made a change and once you've completed the qualifying period we’ll work with you to get your policy updated. Please see the "I’ve made a positive lifestyle change, what is the process I need to follow to benefit from a discount to my premium?" to find out more.

 

Does reviti Term Life Cover include Critical Illness Cover?

No, but we may offer Critical Illness cover in the future

Can I take out a shared policy for my partner or family?

Not yet, we currently only offer policies for single own‐life cover. But as we grow, we plan to offer shared policy options.

What happens when my policy term ends?

When your term ends, your policy ends. You’ll stop paying monthly premiums and you’ll no longer have cover. So you’ll need to take out a new policy if you want to continue to be covered.

Eligibility

Who can apply for a policy?

It’s our mission to make life insurance accessible to as many people as possible. There are a few individual factors that can affect eligibility such as, your medical history or your occupation. But as a rule, you must be resident in the United Kingdom and be aged 18 or over, and at most 80 on your next birthday when you want the policy to start. You also need to be under 85 at the end of the policy term.

Can I insure my family or spouse?

Not yet, we only offer policies for single own‐life cover right now. As we grow, we aim to introduce shared policy options.

Will I need to have a medical exam?

No. When you apply for life insurance with reviti, there’s no medical exam and we don’t need to contact your doctor. We’ll just ask you a few health and lifestyle questions and you’ll get an instant decision.

I’m a smoker. Will this affect my life insurance?

Smoking is addictive and can cause smoking-related diseases. For that reason, smokers are often insured at higher premiums. At reviti, we believe in your ability to make better lifestyle choices. That’s why we offer competitive rates for smokers, as we want to work with them to help them to stop smoking. If you make the best decision and quit tobacco and nicotine altogether, you will receive the largest discount to your premium we offer - up to 50%.

If you continue to smoke, you should be aware that we are able to offer a smaller discount to the smoker premium when you use these smoke-free alternatives to combustible tobacco products and/or nicotine patches and gum:

  • if you choose to switch to a science backed smoke-free alternative (currently, the IQOS tobacco heating system), then, after 3 months of exclusive use, you’ll receive a discount of up to 25% off your premiums;
  • if you choose to switch to exclusive use of e cigarettes (including vape products), or use them only in combination with the IQOS tobacco heating system, then, after 12 months, you’ll receive a discount of up to 15% off your premiums.
I’m an e-cigarette user /vaper. Will this affect the cost of my life insurance?

As a reviti customer, you will get a discount so you will pay less than a smoker. You’ll receive a discount of up to 15% if, in the past 12 months or more, you have either only used e-cigarettes, or have used e-cigarettes only in combination with the IQOS tobacco heating system.

I am a user of a science backed smoke-free alternative. Will this affect the cost of my life insurance?

As a reviti customer, you will receive a discount of up to 25% off the smoker premiums if you have exclusively used a science-backed smoke-free alternative (currently, the IQOS tobacco heating system) for 3 months or more. 

What e-cigarettes/vapes qualify for a lower premium?

If you use an e-cigarette/vape product that you purchased in the UK/EU since 2016 it is likely to meet the safety and quality requirements which were introduced for e cigarettes by the Tobacco Product Directive (2014/40/EU). Users of these products will qualify for a lower premium than smokers (up to 15%).

If you are not sure whether your e cigarette complies with this directive please check with the manufacturer or click on the link of submitted products. 

Application process

How does the application process work?

To get started, you’ll need to get a quick quote. It only takes a minute and you’ll get an estimated monthly premium. When you decide to complete the application process, you’ll need to answer some questions about your health, family history, hobbies and lifestyle. After you have applied, you’ll either be accepted and offered a price or declined.

How long does it take to apply?

You can get a quick quote in a minute. Completing the application will take around 10 minutes.

How long does it take to get a decision?

After your application is complete, you’ll receive an instant decision. That’s one of the benefits of life insurance with reviti.

How is my premium calculated?

This is based on several factors, including your age, occupation, sum insured, health and lifestyle. Decisions and prices are based on lots of data that help to assess your risk based on the information you provide.

I've taken out insurance, but not had an email confirmation / my policy document through. Can you help?

You should receive an email confirming your purchase within an hour. If you haven’t had an email from us within that time, please check your Junk folder just in case and if it’s not there, just get in touch and we’ll look into it for you. Your written confirmation and policy documents will be sent by mail and they should be with you within the next 5 working days.

Is there a grace period during which I can change my mind?

You have 30 days from the day you receive your policy documents to cancel your life insurance and you will receive a refund of any premiums you have paid, provided no claim has been made.

Can I cancel my policy at any time?

After the first 30 days, you can cancel at any time by contacting us and letting us know that’s what you want to do. Alternatively, you may contact Scottish Friendly on 0333 323 5433. Lines are open 8.30am to 5.30pm, Monday to Friday. However, if you do decide to cancel after 30 days, or stop paying premiums for any reason, you won’t be eligible for a lump sum and your insurance cover will end.

Payment

When and how often will I be charged?

Your policy schedule will detail the premium payable each month during the policy term. Your monthly premium will remain the same throughout the policy term, unless you make a lifestyle change that could make you eligible for a discount. Your monthly premium can only be paid by direct debit and not by card or cheque. Therefore, please make sure you keep your direct debit live with your bank.

What payment methods can I use?

Your monthly premium can only be paid by direct debit, not by card or cheque.

Will my monthly premiums ever change?

Your premiums only change if a discount is applied because you make a positive lifestyle change, like quitting tobacco and nicotine altogether or switching to a science backed smoke free alternative and abandoning cigarettes. Otherwise, we won't increase your monthly premium throughout the policy. Please see the "I’ve made a positive lifestyle change, what's the process I need to follow to benefit from a discount to my premium?" answer to find out more.

What happens if I miss a payment?

If for whatever reason, you stop paying your monthly premiums, your policy will be cancelled 30 days after the first missed payment was due. But if you make the payment you missed within that 30 day period and continue to pay your premiums, your policy will carry on. If your policy is cancelled, no lump sum will be paid.

Can I update my payment details?

Yes, just get in touch straight away and we’ll update your payment details.

Policy updates

I’ve made a positive change to my lifestyle, like quitting tobacco and nicotine altogether or switching to a science-backed smoke-free alternative and abandoning cigarettes. How do I update my policy?

That’s great. All you need to do is let us know you’ve made your positive change. We’ll keep in touch while you’re working on making it stick and we’ll let you know what’s needed for us to offer you a discounted premium once you have completed the qualifying period.

 

I’ve made a positive lifestyle change, what is the process I need to follow to benefit from a discount to my premium?

We’re working on a super easy way of doing this automatically but we don’t have it just yet (don’t worry its coming…..) in the meantime you can still get a great discount and it’s all very straightforward.

First of all check with us to make sure that you have qualified by completing our ‘Send us a message’ form. To qualify you need to have quit tobacco and nicotine altogether for 12 months or switched exclusively to a science-backed smoke-free alternative for 3 months. We can then let you know the next steps.

If you qualify, we will look at your original information and we’ll go through the same process with you as you did originally. This will give us a new, lower price that benefits from your discount. If you like the new price, together we will finish completing the information and then we will send you a link so you can complete the final steps in the application. (Of course, if you don’t like the price you don’t need to continue you can leave your policy as it is.)

Once you’ve completed the application - the next step is really important!

A new policy will have been created for you with a new policy number all based on your original details but with a discounted new price. You will also need to contact Scottish Friendly on 0333 323 5433, lines are open 8.30am to 5.30pm, Monday to Friday, and quote the original policy number so they can cancel it. This means you won’t have two policies in force and you will be paying the correct premium for the cover you want.

If you need any help – just get in touch, we’re always here to help …

How do you check that I’ve really made a positive lifestyle change?

There are a few ways we check (don’t worry, none of them include stalking you), including tests which we might ask you to arrange. We’ll need you to make an honest declaration and a failure to do so could invalidate your insurance.

Claims

If I die or am diagnosed with a terminal illness, how is a claim made?

To make a claim for your death, your family or next of kin should contact us or Scottish Friendly as soon as possible. They should do this within 6 months of your death. Scottish Friendly will send a claim form for them to complete and return.

Scottish Friendly will need documentation such as a death certificate and proof of identity to ensure the right people are paid.

If you have been diagnosed with a terminal illness, then you, or your next of kin, can contact us or Scottish Friendly as soon as possible. Scottish Friendly will require some reports from your doctors (and possibly specialists) and don’t worry, you won’t be charged for any of these reports. They will then check that your condition meets the definition as defined in the policy wording.

Once all the documentation is received and the claim is approved, payment will be made in a matter of days. If your policy hasn’t been put in a Trust, Scottish Friendly will pay the lump sum to you (for terminal illness) or as directed by your personal representative for a death claim. If your policy was in Trust, then the proceeds would be paid in accordance with the Trust.

Are there any reasons the life insurance policy won’t be paid?

If within the first year of your policy, you die as a result of taking your own life, this policy will be cancelled and the lump sum will not be paid. However, Scottish Friendly will refund any premiums paid to your estate.

If we find out that you or the person making a claim provided us or Scottish Friendly with false or incorrect information a claim may not be paid.

How is the payment claim handled?

Once all the documentation is received and the claim is approved, payment will be made in a matter of days. If your policy hasn’t been put in a Trust, Scottish Friendly will pay the lump sum to you (for terminal illness) or as directed by your personal representative for a death claim. If your policy was in Trust, then the proceeds would be paid in accordance with the Trust.

Is my lump sum subject to inheritance tax?

Depending on your financial circumstances, and whether this policy is put in Trust at the time, the lump sum on death or diagnosis of terminal illness may be subject to tax.

Other

Is there someone I can talk to for more help?

Yes, you can complete our "Send us a message form" on our contact us page. Or if you’re an existing customer, you can give Scottish Friendly a call on 0333 323 5433. Lines are open 8.30 am - 5.30 pm, Monday to Friday.